AI voice assistant for car service centres and dealerships
Your team is working on vehicles. Kinetara takes the call.
Kinetara is an AI voice assistant for car service centres and dealerships. It answers when your service desk cannot — during vehicle drop-off and collection, in tyre season, after closing time and on Saturdays. It records the vehicle, the requested work and the contact details, separates urgent cases from routine ones, and sends the record to the service desk, which confirms the slot.
On the call you can try:
Call recording
A real recording of a call with the same assistant that would answer your number. You will hear the same flow on the demo line.
References
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Why it matters
The service desk is busiest at exactly the moment most people call: between eight and nine, when customers drop their cars off, and between four and six, when they come to collect them. The phone rings unanswered, or the service advisor cuts short the conversation with the customer standing in front of them. Both are expensive. Kinetara takes the part of the call the desk would otherwise do from memory: which vehicle it is, what the customer needs and when it suits them — written up in a form the advisor can confirm in half a minute.
| Request type | service booking |
|---|---|
| Vehicle | VW Golf, 2019, 1.6 TDI |
| Work requested | minor service and tyre change |
| Preferred period | week of 8 September, mornings if possible |
| Priority | routine |
| Contact | Marko Zupan, +386 41 234 567 |
| Time of call | 17:42, after the service desk closed |
| Next step | service desk confirms the slot by 9:00 |
Scenarios
Customers call when they decide to — usually in the evening or from the car. Kinetara records the vehicle, the work and the preferred week; the desk confirms the slot in the morning.
In October and April call volume doubles while the team stays the same. Kinetara says plainly that the season is full and still records the enquiry, instead of losing it to a busy tone.
These calls consume the most time and bring in the least. Kinetara explains that it has no view of the job card, records the query and passes it to the technician or advisor, who calls back with the answer.
Kinetara first directs the caller to roadside assistance or 112, then captures only the name, number and location — and ends the call quickly. An emergency must not wait for a completed form.
Buyers call when they see the advert, so in the evening. Kinetara records which vehicle and what the buyer wants to know, with no trade-in estimate and no price. The salesperson receives an enquiry with a name and a number.
A cancelled slot nobody picks up stays empty. Kinetara logs the cancellation immediately, Saturday morning included, so the desk can offer the slot on.
In practice
Who calls: a vehicle owner, 17:42, the workshop is closed.
The customer needs a minor service and a tyre change. Kinetara records the vehicle, the work and the week that suits, and says clearly that the desk confirms the slot. In the morning the record is first in line — and the customer is still yours.
Who calls: a customer wanting a tyre change; three people are waiting at the counter.
The advisor doesn't pick up because they are handing over a car. Kinetara says the season is full and promises nothing, but records the enquiry. The workshop gets a list of people to call back when a slot opens up — instead of silence.
Who calls: several customers over one evening.
In the morning the service manager sees every call: what each person needed, when they called and who has not been called back. Nothing depends on whether someone wrote a note.
The examples are composed from typical calls in the sector. The content of our clients' calls is confidential.
Onboarding
Together we pick three to five call types the agent takes on in the first month. Usually: service bookings, status enquiries and seasonal tyre work.
We write down what the agent must not do: no repair prices, no promised slots, no trade-in estimates. These guardrails decide whether the customer ends up satisfied.
The agent gets its own number, or takes calls after closing time. Your existing phone system stays as it is.
Once the records prove reliable, we add vehicle sales enquiries, “your car is ready” notifications and, where useful, writing straight into your own system.
Objections
The agent treats it as urgent. It directs the caller to roadside assistance or 112, captures only the name, number and location, and ends the call. An urgent call is deliberately short.
It doesn't. The agent has no view of the workshop schedule and doesn't hide that — it records the preferred period and says the desk will confirm. That is the only way the record stays trustworthy.
The agent introduces itself as a virtual assistant and answers the question honestly. The call is recorded, and the caller is told so at the start. In our experience what annoys customers is a phone nobody answers, not an assistant that listens and writes things down.
Shared benefits
Evenings, Saturdays, during vehicle handovers and through the seasonal peak.
Vehicle, work, period, contact and priority in fields the service desk can use immediately.
An emergency travels a different path than a minor service booking.
The agent speaks Slovenian, Croatian, English and German, and data is processed in the European Union.
Pricing
€49 / month
Recommended
€249 / month
€490 / month
Note: each additional phone number or agent is an extra cost according to the price list.
Prices exclude VAT. We bill only successfully handled calls. No lock-in.
Walkthrough
Let's take one scenario from your workshop and turn it into a call you can listen to, in fifteen minutes. All we need to know is what people call you about most.
Call us: +386 1 828 49 05 or write to office@frodx.com
Operational questions
Service bookings, vehicle status enquiries, seasonal tyre work, cancellations and rescheduling, vehicle sales enquiries, and general questions about opening hours and services.
Registration
Fill in the form and we will call you back with a walkthrough slot and a pilot proposal. No commitment.
Try it
Call the demo line and try the scenario that costs your workshop the most time. You don't have to change anything in your telephony to hear how it sounds.
